Read refund/cancellation policy of Study Ground. Users satisfaction is our priority!

Refund/Cancellation Policy :

Below, you can find the latest and updated information regarding the Refund/Cancellation of Study Ground.

At Study Ground, we strive to provide the best service to our valued customers. We understand that situations may arise where you need to cancel an order or request a refund. Please familiarize yourself with our Refund/Cancellation Policy outlined below:

• Amount once paid through the payment gateway shall not be refunded. Refund eligibility for services may vary. Please refer to the individual service page or contact our customer support team for more information.
• If you have subscribed to any recurring service or membership, you can cancel anytime, and your subscription will not renew in the following billing cycle. However, refunds for past billing cycles may not be applicable.
• Due to technical error, payment being charged on the Customer’s Card/Bank Account but the enrolment is unsuccessful. Customer would be provided with the enrolment by Study Ground at no extra cost. However, if in such cases, Customer wishes to seek refund of the amount, he/she would be refunded net the amount, after deduction of Payment Gateway charges or any other charges.
• The Customer will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments.
• The application in the prescribed format should be sent to refund@study-ground.com
• The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by Study Ground through electronic mode in favor of the applicant and confirmation sent to the mailing address given in the online registration form, within a period of 30 calendar days on receipt of such claim. It will take 3-30 days for the money to show in your bank account depending on your bank’s policy.
• Company assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:
  1. If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, and invalid and delayed.
  2. If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s)
  3. If the funds available in the Payment Account are under any encumbrance or charge.
  4. Circumstances beyond the control of Company (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)
  5. In case the payment is not effected for any reason, you will be intimated about the failed payment by an e-mail
• User agrees that Company, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate his/her account (or any part thereof) or use of the Services and remove and discard all or any part of his/her account, user profile, or his/her recipient profile, at any time. Company may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. User agrees that any termination of his /her access to the Services or any account he/she may have or portion thereof may be effected without prior notice, and also agrees that Company will not be liable to user or any third party for any such termination. Any suspected, fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Company may have at law or in equity. Upon termination for any reason, user agrees to immediately stop using the Services.
• Company may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.